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FAQs

 
 

WHEN WILL MY ORDER BE SHIPPED?

Most orders are processed and shipped within 3-5 business days, however, during periods of high demand such as sales and collection releases please allow up to 5-10 business days for your package to be processed and shipped. All orders are shipped via USPS Priority mail. We do not ship Internationally. Orders placed on the weekend and holidays are processed on the next business day.

If we are unable to process your order due to inaccurate shipping/payment information, your order processing may be delayed an additional 2 business days.

 


Do You accept EXCHANGES/REFUNDS?

If you have received a damaged or defective item, please email help@reignboutiques.com

Return any unworn, unwashed or defective merchandise by mail. Returns must be made within 14 days of receiving for store credit. We reserve the right to deny credit after thorough examination of merchandise. You will be notified via email of our decision.

All sale items, or items bought with a discount code are non-refundable.

Jewelry and accessories are non-refundable.


DO You SEND RETURN LABELS?

We do not offer Return Labels at this time.


ADDITIONAL RETURN DETAILS:

  • We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.

  • The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.

  • We DO NOT send return labels, so you can send the item back however you prefer.

  • Merchandise must be returned within 14 days from the receive date.

  • Merchandise must be unwashed and unworn.

  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.

  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.

  • DIscounted and Sale Items are FINAL SALE!

  • All accessories are FINAL SALE!

  • Bodysuits and Intimates are FINAL SALE!

  • We do not hold items for returns or exchanges.

  • Please allow 3 business days for return processing.

  • Once your return is processed, we will email you an egift card with your store credit that you can use on the website.

  • Any returns past the policy will not be credited.